Post by account_disabled on Dec 11, 2023 4:55:57 GMT -5
Optimization of the website, i e. the speed of its operation. Customer loyalty depends on comfort during the purchasing process. loading time of the website, he will not become a satisfied and returning customer. Constant communication with the client, responses to comments, the presence of descriptions of both goods or services and the company. The consumer always wants to be heard, even when communicating with an online store. Additional tabs on the page about the process of returning goods. The lack of store regulations with a description of the complaint or return process alienates every customer.
There is a thought that the store is hiding something about the quality of its products. Tangible certificate It seems that a tangible certificate is a concept unrelated to e commerce. In fact, there is no physical Phone Number List proof of the quality of the product online, because we cannot touch it and see it live. But even this element can be implemented in the digital world. The tangible evidence that the customer sees and views before converting is primarily reading comments. of shoppers check reviews before ordering a product or service online. Importantly, feedback should be both negative and positive.
Unfortunately, the lack of comments results in a huge loss of potential recipients. Today, every online business must be registered on at least opinion forming platforms Google, Facebook, Opineo, etc. in order to develop successfully and not die among the competition. To simplify the management of these platforms, special feedback monitoring tools have been created, where you can collect comments from various places, respond to them, track statistics and improve customer service. One of the most popular opinion management apps is Rating Captain.